I am editing my original review because it offended some HP sympathizers and I want to be as clear as I possibly can. My review here is based on my experience with my HP Product an Elite model PC. 6 months out of the year I have had it, I began to seek out a solution from other HP consumers, I have read hundreds of negative reviews on PC's and laptops, trying to learn about the issues Nvidia was having with laptops and to see if they were also occurring in PCs with the same Nvidia card. My original goal was hopefully to find a solution to my product from a fellow customer. I have learned that 80% of all negative reviews I have read (close to 400) had all shown very similiar issues, proving to me a pattern not just with my product but the HP brand and yes HP laptops. This review is a very import review to read, I have warnings as well as important tips to avoid HP India customer support and get transferred directly to the Case Managment department, the highest any consumer can go within the company. They have the power to help you as HP India customer support has to wait and run all issues through them, thus why HP India is the worst customer service department ever and it takes weeks if not months to get answers from them. Everything I say here I have gone through personally. Read it and hopefully you will save your time and money and purchase another brand of laptop or PC. Research yourself, be smart and take your time, make an educated decision before spending your hard earned money. Note, always read the negative reviews and look for patterns, don't just go buy what Amazon reviews say, there are thousand other reviews out there. If you don't you will end up wasting money like me. Read my original reveiw below.
If I told you not to breath water would you do it? Well believe me when I say do not buy from HP because it is the same as breathing water, except breathing water isn't as painful. I have been trough hell since I bought mine, read below, as read other reviews. Just a hint, you will get more accurate information out of a negative review than a positive so just don't read the positives.
I purchased my HP computer back in July of 2008. I have since to get a working computer. I have sent the computer in for repair over 5 times and have received 4 replacement computers but I still have the same issues. I can't load any additional software onto the computer/s, I can't do much with it but check e-mail when it is working, anything I do makes the problems worse. The computer constantly has Blue Screen Errors, freezes up, the screen will break up into lines and freeze, the monitor will lose input from the computer, the list goes on. I demanded a refund after my 3rd replacement, the policy is 30 days after the purchase for a full refund. It was past the thirty days before I realized the computer was garbage, I was told it would be a quick fix so I tried to repair. I was offered a prorated refund while being told I would need to replace my 3rd with a 4th, I paid $2900 and I was offered $1300, but I was told I could keep my $99 monitor and my $150 printer, great deal, I said no thanks, I will ride out the storm.
If you are smart buy another brand, I dealt directly with Microsoft seeing if Vista was the problem, which it wasn't, I was sent a new Vista disc and did an Vista restore with a service patch but the problems stayed the same, the women mentioned that HP was known to have issues within their components. Microsoft was very good to me, everything was free and they gave me a voucher for a free Windows 7 once it is released. I would check out Lenovo, that's where I wanted to go but their pricey, I have heard similiar issues with Dell as my own but not as bad as what I have experienced with HP. I even considered Apple, which has some minor issues as all but not even close to HP.
If you decide to ignore my warning and buy an HP when things goes wrong as they most likely will DO NOT try to deal with HP India (HP's customer support), that is pure torture, google "HP e-mail the president" (Mark Hurd), that e-mail goes directly to the HP Executive Customer Support Department, you could try to contact them at 1-800-756-0608 X07 but they might require an e-mail in order to genorate a case number. They are useless in which you will learn but they will set up a case number for you and transfer you to the HP Case Managment Department, this is as high as you can go so be nice and patient because you cannot file any complaints against these people. They have the power to get things done unlike customer support who has to wait for their approval, beware if they decide to replace your computer make sure you go through the specs first as they will try to send you a lessor model to save money, I caught them doing this 3 out of 4 times. If you catch it they will quickly change it but if you don't your stuck with it. Don't give up if you make it this far, they can't close your case into the computer is fixed.
Be SMART and avoid all of this by NOT!!!! purchasing a HP product. I can't make your mind up for you, but if you follow my advice and read up on it you will see for yourself the pattern of issues that plaquge other consumers. Good way to find valuable reviews it to take what ever company or product you are checking out and write the name followed by sucks in your google search box, you will be amazed at how many links you get. Always look for the pattern, similiar issues, people might write very angry reviews and rant and rave but stay focused on the main issues the computer or what ever your looking for is having. Check out as many reviews as you can, I recommend at lease 50, connect the dots and tally up the issues you find, that is the best way to find out how good a product is, and the products weakness and flaws, the odds prove it, they don't lie.
Good luck, sorry it is a long read but I hope it keeps people from going through what I went through. I did all of this for HP products, I read close to 400 plus reviews, never found a customer that had a solution I could use for mine, but I learned a lot about HP and that is what I am sharing with you, regardless of your product. Get more detail about HP Pavilion DV6-1230US 15.6-Inch Entertainment Laptop.
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